Legal
Terms & Conditions
Website Terms of Use for yetiinc.com, maintained by Yeti Digital Ltd.
Version: 1.0
Effective from: 4 August 2026
Last updated: 4 August 2026
Important information
These Terms contain provisions that affect your legal rights.
In particular:
- clauses 11 to 16 qualify portfolio, historical-project, third-party, results and capability statements;
- clauses 19 to 22 restrict copying, extraction, reverse engineering, benchmarking and artificial-intelligence use;
- clauses 30 to 33 contain disclaimers and limitations of liability;
- clause 34 contains an indemnity applying to Business Users; and
- clause 44 gives the courts of England and Wales exclusive jurisdiction over disputes involving Business Users.
Please read these Terms carefully before using the Website or submitting an enquiry.
1. About these Terms
1.1 These Website Terms of Use, referred to as the Terms, govern your access to and use of:
a. yetiinc.com and www.yetiinc.com;
b. any subdomain of yetiinc.com;
c. any replacement domain on which these Terms are published or linked; and
d. the content, functions, forms and materials made available through those websites,
together referred to as the Website.
1.2 The Website is operated by Yeti Digital Ltd, a private limited company registered in England and Wales under company number 10773498.
1.3 Our registered office is:
5 Ribblesdale Place, Preston, England, PR1 8BZ
1.4 Our VAT registration number is GB411418732.
1.5 In these Terms:
a. Yeti, we, us and our mean Yeti Digital Ltd;
b. you and your mean the person accessing or using the Website and, where applicable, the organisation on whose behalf that person acts;
c. Business User means any person accessing or using the Website wholly or mainly for purposes relating to their trade, business, craft, profession, employment or organisation;
d. Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession;
e. Content means any text, image, graphic, photograph, animation, video, audio, design, layout, code, database, data compilation, methodology, workflow, process, diagram, case study, testimonial, statistic, report, article, downloadable material or other content made available through the Website;
f. Portfolio Materials means Content describing, displaying or referring to projects, platforms, products, businesses, brands, clients, collaborators, intermediaries or other work connected with Yeti;
g. Group Company means any company that directly or indirectly controls, is controlled by, or is under common control with Yeti Digital Ltd; and
h. Client Agreement means a written agreement governing services provided by Yeti, including a master services agreement, statement of work, proposal, order form or other agreement expressly accepted by authorised representatives of the parties.
2. Acceptance of these Terms
2.1 Your access to and use of the Website are subject to these Terms.
2.2 By accessing, browsing or using the Website after being given reasonable notice of these Terms, you agree to comply with them.
2.3 Where the Website asks you to accept these Terms expressly, including through a checkbox accompanying a contact form or other submission:
a. you must read and accept the Terms before submitting the relevant form;
b. your selection of the checkbox or equivalent control constitutes express acceptance of these Terms;
c. you confirm that you have had an opportunity to review the Terms before accepting them; and
d. you acknowledge the provisions specifically identified in the Important Information section above.
2.4 If you do not agree to these Terms, you must not use the Website or submit an enquiry through it.
2.5 Where you use the Website on behalf of a company, partnership, public body, charity or other organisation, you confirm that:
a. you have authority to act on its behalf;
b. you have authority to accept these Terms on its behalf; and
c. both you and that organisation will comply with these Terms.
2.6 You should save or print a copy of these Terms for your records.
2.7 Where you expressly accept these Terms through a form, we may retain a record of:
a. the date and time of acceptance;
b. the version of the Terms accepted;
c. the form or Website page used;
d. the relevant submission or request identifier; and
e. other information reasonably required to demonstrate acceptance.
2.8 Any personal data retained for this purpose will be handled in accordance with our Privacy Notice.
2.9 Additional terms may apply to particular Website functions, downloads, events, promotions or materials. Those additional terms will be brought to your attention where applicable.
3. Scope of these Terms
3.1 These Terms govern use of the Website only.
3.2 They do not govern the provision of software-development, product-design, consultancy, support, hosting, maintenance or other paid services by Yeti.
3.3 Services provided by Yeti are governed by the applicable Client Agreement.
3.4 Nothing in these Terms:
a. amends or replaces an existing Client Agreement;
b. transfers ownership of intellectual property under an existing or former Client Agreement;
c. changes any confidentiality obligation contained in another agreement;
d. determines ownership of any client system, source code, data, documentation, brand or other asset;
e. settles or waives any existing claim, dispute, right or liability;
f. revives an agreement or commercial relationship that has ended; or
g. prevents a court, tribunal or other competent body from considering Website Content where the law permits it to do so.
3.5 If there is any conflict between these Terms and a Client Agreement, the Client Agreement will take priority in relation to the services and subject matter governed by it.
3.6 Unless a statement is expressly repeated in a Client Agreement and identified there as binding, Content on the Website does not form part of any contract, representation, warranty, service description, specification, service level or acceptance criterion for Yeti’s services.
4. Intended audience
4.1 The Website is principally intended for businesses, founders, organisations and professional users seeking information about Yeti and its capabilities.
4.2 The Website is not intended for use by children.
4.3 You must be at least 18 years old to submit a project enquiry or otherwise ask Yeti to consider providing services.
4.4 No part of the Website constitutes a consumer ecommerce service, marketplace, subscription service or facility for purchasing services online.
4.5 We may decline to engage with any person or organisation at our discretion, subject to applicable law.
5. Territorial scope
5.1 The Website is directed primarily at persons and businesses in the United Kingdom.
5.2 We do not represent that the Website or its Content is appropriate, lawful or available for use in every country or territory.
5.3 If you access the Website from outside the United Kingdom, you are responsible for complying with any local laws that apply to you.
5.4 Nothing on the Website constitutes an offer to provide services in a country or territory in which doing so would be unlawful or would require an authorisation, registration or licence that Yeti does not hold.
5.5 We may restrict the availability of:
a. the Website;
b. particular Content;
c. particular services; or
d. our willingness to accept enquiries,
by person, organisation, industry, country or territory.
5.6 This clause does not exclude any mandatory law that applies regardless of the Website’s intended geographical audience.
6. Information only
6.1 The Website is provided for general informational, promotional and portfolio purposes.
6.2 Content does not constitute:
a. an offer capable of acceptance;
b. a binding quotation;
c. a contractual commitment;
d. a project specification;
e. a service level agreement;
f. a warranty or guarantee;
g. professional advice; or
h. a promise that Yeti will accept, deliver or complete any particular project.
6.3 You must not rely on the Website as the sole basis for a significant technical, financial, regulatory, legal, operational or commercial decision.
6.4 Before making a decision based on matters described on the Website, you should independently verify the information relevant to your circumstances.
6.5 Content may describe our general capabilities, experience, working methods and intended outcomes. It does not establish the precise services, deliverables, responsibilities, timetable, price, technical architecture, acceptance criteria or outcomes of any project.
6.6 Those matters will only be established through an applicable Client Agreement.
7. No client relationship or appointment
7.1 Accessing the Website, sending an email, completing a form, attending an introductory call or discussing a possible project does not:
a. appoint Yeti to provide services;
b. create a client relationship;
c. create an agency, fiduciary, advisory or professional relationship;
d. oblige Yeti to investigate, accept or respond to the opportunity;
e. reserve Yeti’s availability;
f. create exclusivity;
g. create a duty to avoid working for another business; or
h. create a contract.
7.2 A contract for services will arise only when terms have been expressly accepted in writing by persons authorised to bind Yeti and the relevant client.
7.3 No employee, contractor or representative of Yeti is authorised to make a binding commitment unless they have actual authority to do so.
7.4 Silence, receipt of information, participation in a call, provision of initial observations or failure to reject an enquiry does not constitute acceptance.
8. Service descriptions and indicative information
8.1 The Website may describe services including:
a. web applications;
b. mobile applications;
c. ecommerce and transactional platforms;
d. software-as-a-service products;
e. marketplace and membership platforms;
f. comparison platforms;
g. quote journeys;
h. regulated customer journeys;
i. technical audits;
j. platform modernisation;
k. software rescue and stabilisation;
l. product strategy;
m. user-experience and interface design;
n. analytics, attribution and reporting; and
o. ongoing development and support.
8.2 Service and capability descriptions are illustrative and may refer to current, configurable, experimental, prototype, pilot, proposed or future capabilities. They do not mean that every capability is production-ready, generally available, included in every engagement, approved for every use case or suitable for every organisation.
8.3 References to team structures, processes, stages, delivery models, response times or indicative project durations are general descriptions rather than binding commitments.
8.4 Any price, budget, timetable or engagement length displayed on the Website is indicative only unless expressly incorporated into a Client Agreement.
8.5 The scope, staffing, location, timetable and delivery method for a particular project will be determined by its Client Agreement.
8.6 Yeti may use employees, contractors, consultants, specialist suppliers or subcontractors in delivering services, subject to the relevant Client Agreement.
8.7 References to UK-based or UK-led delivery describe Yeti’s leadership and delivery model. They do not amount to a promise that every individual performing any task will be physically located in the United Kingdom.
8.8 We may change, suspend or discontinue any capability, delivery model or service description without notice.
9. Intended outcomes are not guaranteed outcomes
9.1 The Website may refer to objectives or potential benefits such as:
a. improved conversion;
b. increased completion rates;
c. reduced customer drop-off;
d. fewer support requests;
e. improved reliability;
f. better reporting;
g. improved performance;
h. increased revenue;
i. reduced operating costs;
j. improved regulatory presentation;
k. faster delivery;
l. improved user experience; or
m. greater resilience.
9.2 Unless expressly guaranteed in a Client Agreement, these statements describe intended objectives, capabilities or examples and are not guarantees of results.
9.3 Commercial and technical outcomes may be affected by matters outside Yeti’s control, including:
a. the client’s product, pricing and commercial proposition;
b. traffic source and quality;
c. advertising and marketing;
d. client decisions and approval times;
e. third-party providers;
f. hosting and infrastructure;
g. APIs and external systems;
h. data quality;
i. customer behaviour;
j. market conditions;
k. regulatory requirements;
l. changes made after Yeti’s involvement;
m. the client’s ongoing operation and maintenance of the product; and
n. events outside the reasonable control of the parties.
9.4 No person should assume that engaging Yeti will produce the same outcome as a project described in a case study.
10. Regulated-sector and compliance-related Content
10.1 The Website may refer to regulated journeys, compliance-aware design, auditability, disclosures, comparison presentation, eligibility requirements, reporting or other matters connected with regulated sectors.
10.2 These references describe software, product and design capabilities. They do not constitute:
a. legal advice;
b. regulatory advice;
c. financial advice;
d. insurance advice;
e. compliance certification;
f. an assurance that a product complies with every applicable law, regulation, rule or regulatory expectation;
g. approval by the Financial Conduct Authority or another regulator;
h. an assurance that a regulated firm, principal, insurer, publisher, bank, payment provider or other third party will approve a product; or
i. acceptance by Yeti of a regulated firm’s legal or regulatory responsibility.
10.3 Unless a Client Agreement expressly states otherwise, the client remains responsible for:
a. determining the regulatory model under which its product operates;
b. obtaining appropriate legal and compliance advice;
c. approving regulated wording and disclosures;
d. approving product rules and eligibility criteria;
e. ensuring that its products and services comply with applicable requirements;
f. obtaining regulatory, insurer, principal and third-party approvals; and
g. monitoring continuing compliance after launch.
10.4 References to a journey being fair, transparent, compliant, auditable or capable of standing up to scrutiny describe the intended design approach and should not be interpreted as an independent legal conclusion or certification.
10.5 References to security, resilience, privacy, accessibility, hosting, infrastructure, certification readiness or best practice describe a design approach, capability or objective unless the Website expressly identifies a current, independently verified certification or binding commitment. They do not guarantee that every system, project or engagement will satisfy a particular standard, framework, audit or client policy.
11. Portfolio Materials and historical projects
11.1 The Website includes Portfolio Materials to demonstrate Yeti’s experience and the nature of work with which Yeti has been involved.
11.2 Portfolio Materials may concern:
a. a direct client of Yeti;
b. a client of a Group Company;
c. an end brand or end customer;
d. a project commissioned through an agency, intermediary, platform owner, publisher or other contracting party;
e. a project delivered in collaboration with other suppliers;
f. a project to which Yeti contributed only part of the overall work;
g. a product founded, funded, owned or operated by Yeti or a Group Company;
h. a platform inherited, modernised, supported or extended by Yeti rather than originally created entirely by Yeti;
i. a historic version of a product that has since changed; or
j. work involving client-supplied, third-party or pre-existing materials.
11.3 Unless a case study expressly states otherwise, the display of a business, brand, platform or product does not mean that:
a. the displayed business directly contracted with Yeti;
b. Yeti was the sole supplier;
c. Yeti designed or developed every part of the product;
d. Yeti owns the product, business, brand, source code, data or underlying intellectual property;
e. the displayed business is a current client;
f. Yeti continues to maintain or operate the product;
g. the displayed business approved every statement on the Website;
h. the displayed business sponsors or endorses Yeti; or
i. the displayed business is responsible for Yeti’s current services or statements.
11.4 Portfolio Materials are historical descriptions unless expressly stated otherwise.
11.5 A historic project may have been:
a. modified by the client or another supplier;
b. replatformed;
c. transferred to a different owner;
d. discontinued;
e. changed after Yeti’s involvement ended; or
f. affected by later commercial, operational or technical decisions.
11.6 Yeti is not responsible for the current condition, availability, security, accuracy, content or performance of a third-party platform merely because it appears in the Portfolio Materials.
11.7 Describing work as having been “built”, “designed”, “delivered”, “developed”, “created”, “supported” or using similar language must be understood in the context of the relevant case study.
11.8 Such wording does not necessarily mean that Yeti:
a. originated every element;
b. performed every discipline;
c. owned every underlying asset;
d. acted without other contributors;
e. was the direct contracting party for every business or brand displayed; or
f. retained ownership after delivery.
11.9 Portfolio Materials do not amend or interpret any Client Agreement and must not be relied upon as establishing that a contractual party surrendered or acquired a right not otherwise established by the relevant agreement and applicable law.
11.10 Nothing on the Website is intended to:
a. claim ownership of intellectual property belonging to another person;
b. disclose legally protected confidential information;
c. represent that a former relationship remains current;
d. claim endorsement where none exists; or
e. diminish the contribution or ownership of another party.
11.11 This clause provides context for interpreting Portfolio Materials. It does not prevent a court, tribunal or other competent body from considering the wording of a case study or other public statement where the law permits it to do so.
12. Third-party names, trade marks and materials
12.1 Third-party names, brands, logos, product names and trade marks appearing on the Website belong to their respective owners.
12.2 Unless expressly stated otherwise, they are displayed solely to identify:
a. a project;
b. an end brand;
c. a client;
d. a collaborator;
e. a contracting party;
f. a platform;
g. a historical relationship; or
h. another factual connection with work described on the Website.
12.3 Their inclusion does not necessarily indicate:
a. a current relationship;
b. sponsorship;
c. endorsement;
d. approval of the Website;
e. approval of Yeti’s current services; or
f. permission for a Website visitor to use the mark.
12.4 Yeti does not grant you any licence to use a third party’s intellectual property.
12.5 Any third-party materials displayed on the Website remain subject to the rights of their respective owners and any applicable contractual or licensing restrictions.
12.6 References to a third party do not make that party responsible for the Website or for any statement made by Yeti.
13. Portfolio results, statistics and performance data
13.1 Portfolio Materials may contain statistics, commercial results, technical metrics, conversion information, traffic data, revenue information or other performance statements.
13.2 Unless expressly stated otherwise:
a. the information relates to a particular historical period;
b. figures may be rounded or aggregated;
c. figures may come from client reports, third-party systems, analytics tools or platform data;
d. data may not have been independently audited by Yeti;
e. a result may reflect the combined effect of technology, product, marketing, distribution, pricing, operations and other factors;
f. Yeti does not claim to have been the sole cause of the result;
g. the methodology may differ from that used by another organisation; and
h. the result is not a prediction or guarantee of future performance.
13.3 You must not use case-study information as a forecast of the results that you or another organisation will achieve.
13.4 A percentage or performance figure should be read together with any explanation, date range, qualification or methodology displayed alongside it.
13.5 Yeti may correct, clarify, qualify or remove a figure if further information becomes available.
13.6 Any correction, clarification, qualification or removal:
a. does not by itself constitute an admission that the original publication was unlawful;
b. does not determine the ownership of any relevant data;
c. does not determine any wider contractual dispute; and
d. is without prejudice to Yeti’s rights and remedies.
14. Testimonials and quotations
14.1 Testimonials and quotations describe the experience or opinion of the relevant person at the time to which the statement relates.
14.2 A testimonial does not guarantee that another client will receive the same result.
14.3 Testimonials may be edited for length, spelling, grammar or clarity, provided that their material meaning is not intentionally changed.
14.4 A testimonial does not necessarily indicate that:
a. the person or organisation remains a client;
b. the relationship is ongoing;
c. the person endorses every current Yeti service; or
d. the person has reviewed every part of the Website.
14.5 We may remove or update a testimonial without notice.
15. Group companies, ventures and brands
15.1 The Website may refer to Group Companies, ventures, products or brands associated with Yeti, including ventures founded, funded or developed by Yeti or persons connected with Yeti.
15.2 References may include Yeti Engines, Yeti Compare, FILMD and other Group Companies, products, ventures or brands identified on the Website from time to time.
15.3 The examples in clause 15.2 are not exhaustive.
15.4 Unless expressly stated otherwise:
a. each legal entity is responsible for its own contracts, acts, omissions, debts and liabilities;
b. Yeti Digital Ltd does not guarantee the obligations of a Group Company;
c. a Group Company does not guarantee the obligations of Yeti Digital Ltd;
d. visiting this Website does not create a relationship with another Group Company;
e. a reference to a brand does not necessarily identify the legal entity operating it;
f. separate terms may apply to another product, platform or service; and
g. references to another Group Company, product, venture or brand are informational unless the Website expressly states that Yeti Digital Ltd is the relevant operator or contracting entity.
15.5 YETI and related Yeti brand elements used on the Website are owned by Heyworth & Co Group Ltd or another relevant Group Company and are used by Yeti Digital Ltd with permission.
15.6 Other names, marks and brand elements used on the Website may be owned by Yeti Digital Ltd, a Group Company, a licensor or another relevant rights holder.
15.7 Nothing on the Website represents that a trade mark is registered unless that status is expressly and accurately stated.
16. Accuracy and updates
16.1 We take reasonable care when preparing the Website, but we do not guarantee that Content is complete, accurate, current or free from errors.
16.2 Content may become outdated because of:
a. changes in law or regulation;
b. changes to third-party products or services;
c. changes in technology;
d. changes in Yeti’s services;
e. changes to a project following Yeti’s involvement;
f. changes in commercial relationships; or
g. the passage of time.
16.3 We are not obliged to update every historical article, project description, screenshot or case study.
16.4 Dates, screenshots, interfaces, diagrams, illustrations, example data and code fragments may be included for explanatory or visual purposes.
16.5 Visual interface compositions, prototypes, demonstrations, diagrams, sample dashboards, example data, sample reports, code fragments or other illustrative materials may not represent a live product, real customer, actual quotation, complete implementation or production environment unless expressly stated.
16.6 We may correct, remove, revise or replace Content at any time without notice.
17. Enquiries and information you send to us
17.1 You may use the Website to send a project enquiry or contact us.
17.2 You confirm that:
a. the information you provide is accurate to the best of your knowledge;
b. you are entitled to provide it;
c. you are authorised to act for any organisation you name;
d. your submission does not infringe another person’s rights;
e. your submission is not unlawful, fraudulent, defamatory or malicious; and
f. you will not knowingly submit malware, harmful code or misleading information.
17.3 You must not submit through the Website:
a. passwords or authentication credentials;
b. production access details;
c. private encryption keys;
d. live payment-card information;
e. special-category personal data unless we have expressly agreed to receive it;
f. criminal-offence data;
g. confidential source code;
h. security vulnerabilities capable of immediate exploitation;
i. information subject to restrictions that prevent you sharing it; or
j. information that requires Yeti to accept confidentiality obligations before viewing it.
17.4 A submission is not treated as confidential merely because you label it confidential.
17.5 Unless we have entered into a written non-disclosure agreement or otherwise expressly agreed in writing:
a. receipt of information does not create a duty of confidentiality beyond duties imposed by law;
b. no fiduciary relationship is created;
c. Yeti may already possess or be developing similar information, products or ideas;
d. Yeti is not required to stop independent development merely because it receives your submission; and
e. no payment or compensation is due merely because Yeti later develops or works on something similar.
17.6 This clause does not permit us to misuse information protected by applicable law or an express written confidentiality agreement.
17.7 You retain ownership of intellectual property in material you submit.
17.8 You grant us a non-exclusive, worldwide, royalty-free licence to use, copy, store and analyse that material, and to share it with relevant Group Companies, professional advisers and service providers, only so far as reasonably necessary to:
a. assess and administer the enquiry;
b. communicate with you;
c. prepare a response or proposal;
d. carry out conflict, due-diligence, security or compliance checks;
e. protect our legal rights; and
f. maintain appropriate business records.
17.9 We will not share the substantive contents of an enquiry with a prospective client, commercial partner or other third party unless:
a. you ask or authorise us to do so;
b. that sharing is reasonably apparent from the nature of your request and is brought to your attention before the sharing occurs;
c. the material has been anonymised or aggregated so that it does not identify you or disclose your confidential information; or
d. the sharing is required by law or a competent authority.
17.10 Submitting an enquiry does not guarantee a response.
17.11 Any response time stated on the Website is a target only and not a contractual deadline.
17.12 An apparently successful submission does not guarantee that we have received or reviewed the message.
17.13 The Website contact form must not be used to serve legal proceedings or other documents requiring formal service.
18. Personal data, analytics and cookies
18.1 We process personal data in accordance with our Privacy Notice.
18.2 Our use of cookies, analytics and similar technologies is described in our Cookie and Analytics Notice.
18.3 The Privacy Notice and Cookie and Analytics Notice are separate notices and do not create a contract for services.
18.4 You should read the applicable notices before submitting personal information through the Website.
18.5 Where a form asks you to acknowledge the Privacy Notice, that acknowledgement confirms that the notice has been made available to you. It does not mean that consent is necessarily the legal basis on which all personal data is processed.
18.6 We may use privacy-focused analytics and website-measurement services to understand aggregate Website usage, traffic levels, performance and visitor journeys. Details of the providers used, information processed, applicable legal basis and whether consent is required are set out in our Privacy Notice and Cookie and Analytics Notice.
19. Intellectual property in the Website and materials
19.1 Except where stated otherwise, rights in the Website and Content belong to Yeti Digital Ltd, the relevant Group Company, a licensor or another relevant rights holder. Yeti Digital Ltd uses third-party and Group Company materials subject to the applicable ownership, permission or licence position.
19.2 The Website and Content are protected by copyright, trade-mark, design, database, passing-off, confidential-information and other intellectual-property laws.
19.3 Protected material includes, without limitation:
a. written copy and service descriptions;
b. case-study and portfolio presentation;
c. layouts, designs, visual identity, logos and brand elements;
d. photographs, graphics, animations, video and illustrations;
e. user-interface compositions and design systems;
f. source code, object code, technical documentation and code examples;
g. methodologies, workflows, process structures and discovery frameworks;
h. technical architecture, integration patterns, API descriptions, data models and database structures;
i. question sequences, validation rules, reporting formats and analytics structures;
j. articles, reports, data compilations and downloadable materials; and
k. the selection, combination, arrangement and presentation of technical, creative and commercial concepts and Content.
19.4 Making material available through the Website does not transfer ownership or grant a licence beyond the limited permission expressly stated in clause 20.
19.5 Nothing in these Terms creates confidentiality over information that Yeti or the relevant rights holder has itself made publicly available. Separate evaluation terms or a non-disclosure agreement may apply to gated or non-public material.
19.6 Nothing in these Terms or on the Website transfers any intellectual-property right, title, ownership, know-how, goodwill or licence to you except the limited permission expressly stated in clause 20.
19.7 All rights not expressly granted are reserved. No licence arises by implication, estoppel or otherwise except where applicable law requires it.
20. Limited permission to use the Website
20.1 Subject to these Terms, we grant you a limited, revocable, non-exclusive and non-transferable permission to access and view the Website for:
a. your personal information; or
b. legitimate internal business evaluation of Yeti’s services.
20.2 You may print or save reasonable extracts for that limited purpose, provided that you:
a. do not modify them;
b. retain all ownership notices;
c. do not use them commercially;
d. do not present them as your own work;
e. do not use them misleadingly; and
f. do not distribute them more widely than reasonably necessary for your internal evaluation.
20.3 This permission ends automatically if you breach these Terms.
21. Prohibited uses
21.1 You must not, without our prior written permission:
a. copy, reproduce, publish, republish, distribute or commercially exploit a material part of the Website or Content;
b. modify, translate or create derivative works from Content;
c. remove an ownership, attribution, confidentiality or rights notice;
d. present Yeti's work, experience, design, methodology, commercial proposition or technology as your own or another supplier's;
e. use Portfolio Materials in another organisation's portfolio, credentials, pitch, procurement response or tender;
f. use Yeti's name, marks or branding in a way suggesting a relationship, approval, appointment, endorsement or authority that does not exist;
g. frame, mirror, white-label, proxy, embed or reproduce the Website;
h. scrape, harvest, download or extract Content, contact details, methodologies, workflows, data structures or other information systematically;
i. create or populate a competing agency proposition, dataset, directory, portfolio, design library, sales-intelligence product or commercial service from Content;
j. reverse engineer, decompile, disassemble, infer or attempt to derive source code, object code, API design, schemas, data models, architecture, integration design, security controls or non-public functionality, except to the extent a right cannot lawfully be restricted;
k. conduct performance, load, penetration, vulnerability, security, competitive, feature-parity or comparative benchmarking without written permission;
l. use Content to train staff, contractors or automated systems to reproduce or compete with Yeti's services;
m. bypass an access control, rate limit, crawler instruction or security measure;
n. introduce malware, malicious code or harmful material;
o. access or attempt to access a server, database, account, API, environment or system without permission;
p. overload, disrupt, damage, impair or interfere with the Website or another person's use;
q. submit false, misleading, automated, duplicate, speculative, sham or malicious enquiries;
r. impersonate another person or misrepresent your identity, authority, client relationship, traffic, audience or commercial intent;
s. use the Website for fraud, harassment, infringement or other unlawful conduct;
t. use Content in a defamatory, deceptive or materially misleading context; or
u. encourage, facilitate or assist another person to do any of the above.
21.2 Nothing in these Terms prevents an act that applicable law expressly permits and does not allow to be contractually restricted.
22. Automated access, data extraction and artificial intelligence
22.1 You must not use a bot, crawler, scraper, automated agent or other automated means to access or extract Content except:
a. for ordinary indexing by a general-purpose search engine in accordance with our machine-readable instructions;
b. with our prior written permission; or
c. to the extent an applicable law gives you a right that cannot be restricted.
22.2 Without our prior written permission, you must not use Content:
a. to train, fine-tune, test or evaluate an artificial-intelligence or machine-learning model for a commercial purpose;
b. to create or expand a training dataset;
c. to populate a retrieval-augmented generation system or similar commercial information-retrieval system;
d. to develop a competing product or service;
e. to reproduce Yeti’s designs, copy, layouts or case studies through automated generation;
f. to conduct systematic commercial competitive analysis or create a sales-intelligence product;
g. to train employees, contractors or automated systems to imitate, reproduce or compete with Yeti’s services;
h. to create synthetic versions or imitations of Yeti’s Portfolio Materials;
i. to generate Content that falsely appears to have been produced, approved or endorsed by Yeti; or
j. to provide Content to another person for any of the purposes above.
22.3 We expressly reserve all rights in the Content.
22.4 No licence or permission is granted for:
a. commercial text and data mining;
b. artificial-intelligence training;
c. model development;
d. model evaluation;
e. dataset creation;
f. automated commercial analysis; or
g. similar automated use,
except where we expressly agree otherwise in writing or where applicable law provides a right that cannot be restricted.
22.5 Any machine-readable permission, crawler instruction, metadata, protocol or technical access setting:
a. applies only to the crawler, purpose, use and Content expressly identified;
b. does not grant permission for any wider copying, extraction, reuse or commercial exploitation;
c. does not waive any intellectual-property or contractual right;
d. may be changed or withdrawn at any time; and
e. must not be circumvented.
22.6 Technical access to Content does not by itself mean that Yeti has granted permission to:
a. reproduce it;
b. retain it indefinitely;
c. republish it;
d. use it for AI training;
e. create a commercial dataset from it; or
f. make it available to another person.
22.7 A crawler’s failure to comply with any machine-readable instructions we publish does not amount to permission for the relevant access or use.
23. Linking to and sharing the Website
23.1 You may link to the Website fairly and lawfully, provided that the link:
a. does not damage or exploit our reputation;
b. does not imply an association, approval or endorsement that does not exist;
c. does not present the Website within a frame;
d. does not appear on a site containing unlawful, infringing or materially misleading content;
e. does not use a Yeti logo without permission; and
f. does not misrepresent the source, authorship or ownership of the linked Content.
23.2 You may share ordinary links to the Website through:
a. social-media services;
b. professional networking services;
c. messaging platforms;
d. email; and
e. similar communication channels,
provided that your use complies with clause 23.1.
23.3 You must not otherwise establish or maintain a link from a website, service, page or account that you do not own, control or have authority to use.
23.4 You must not use an automated or misleading preview, summary or reproduction that materially misrepresents the linked Content.
23.5 We may withdraw permission to link at any time.
23.6 If we ask you to remove or amend a link that breaches these Terms, you must do so promptly.
24. Third-party websites and services
24.1 The Website may link to, display Content from or interact with third-party websites and services.
24.2 Third-party services may include:
a. client websites;
b. portfolio platforms;
c. analytics services;
d. mapping services;
e. video providers;
f. social networks;
g. booking systems;
h. hosting providers;
i. app stores; and
j. other external platforms.
24.3 These links and integrations are provided for information or convenience only.
24.4 Unless expressly stated otherwise, we do not:
a. control the third party;
b. endorse its Content;
c. guarantee its availability;
d. accept responsibility for its privacy or security practices;
e. guarantee that its information is accurate; or
f. accept liability for a transaction between you and that third party.
24.5 Your use of a third-party service is governed by its own terms and policies.
25. Third-party providers, integrations and APIs
25.1 The Website may describe Yeti’s experience integrating software with third-party systems, providers, APIs, data sources and infrastructure.
25.2 Such descriptions do not guarantee:
a. uninterrupted access to a third-party system;
b. continued availability of an API;
c. accuracy or completeness of third-party data;
d. compatibility with future changes;
e. approval by the third party;
f. continued commercial access;
g. a particular response time;
h. that the provider will not alter its terms, price or technology; or
i. that a third-party outage can always be prevented or fully mitigated.
25.3 Yeti is not responsible for changes made by a third party after the date of the relevant Website statement.
26. Website availability and changes
26.1 We may update, change, suspend, restrict or withdraw any part of the Website without notice.
26.2 We do not guarantee that:
a. the Website will always be available;
b. access will be uninterrupted;
c. every function will operate correctly;
d. Content will remain available;
e. the Website will be compatible with every device, browser or configuration; or
f. defects will be corrected within a particular time.
26.3 We may restrict access to all or part of the Website for maintenance, security, legal, operational or commercial reasons.
26.4 We are not obliged to preserve a particular page, article, portfolio item or version of the Website.
26.5 We aim to make the Website reasonably accessible and usable for a broad range of visitors, including disabled users. However, we do not warrant that every part of the Website will at all times conform to a particular accessibility standard or be compatible with every assistive technology, browser, device or user setting.
26.6 The accessibility of particular Content may be affected by third-party materials, historic Portfolio Materials, embedded services, documents, media, technical limitations or changes made after publication.
26.7 If you experience difficulty accessing the Website or particular Content, you may contact us at Email us. We will consider any reasonable adjustment or alternative means of providing the relevant information where required by applicable law.
26.8 Nothing in these Terms excludes or limits any obligation to make reasonable adjustments, or any other responsibility that cannot lawfully be excluded.
27. Security, viruses and technical risk
27.1 We take reasonable measures to protect the Website, but no internet service can be guaranteed to be completely secure or free from harmful material.
27.2 We do not guarantee that the Website, its Content or a file available through it will be free from:
a. viruses;
b. malicious code;
c. vulnerabilities;
d. interception;
e. data corruption; or
f. other harmful components.
27.3 You are responsible for:
a. using appropriate antivirus and security software;
b. maintaining backups;
c. protecting your devices and accounts;
d. checking files before opening them; and
e. configuring your systems appropriately.
27.4 If you identify a suspected vulnerability, you should report it privately to Email our security team with the subject line Security Report.
27.5 You must not:
a. exploit a suspected vulnerability;
b. access, copy, alter or delete data that does not belong to you;
c. disrupt the Website or a connected service;
d. attempt to establish persistence within a system;
e. use social engineering against Yeti personnel, contractors, clients or suppliers;
f. publicly disclose the vulnerability before Yeti has had a reasonable opportunity to investigate and address it; or
g. use the vulnerability for financial leverage, extortion or another improper purpose.
27.6 Reporting a vulnerability does not create a right to payment or reward unless we expressly agree otherwise in writing.
27.7 The publication of:
a. a security contact address;
b. a vulnerability-disclosure policy;
c. a security.txt file; or
d. any similar reporting information,
does not grant permission to conduct security testing, vulnerability scanning or attempted access.
27.8 We may publish a separate vulnerability-disclosure policy. Where it applies, you must comply with that policy in addition to these Terms.
28. Suspension and enforcement
28.1 We may suspend, restrict or block your access to the Website if we reasonably believe that:
a. you have breached these Terms;
b. your activity threatens the Website or another system;
c. you are using automated access improperly;
d. you have submitted malicious or fraudulent information;
e. your activity exposes us or another person to legal risk; or
f. restriction is reasonably necessary to protect our rights, systems or users.
28.2 We may preserve access logs, communications and other evidence where reasonably necessary for security, legal, fraud-prevention or enforcement purposes, subject to applicable data-protection law.
28.3 We may seek:
a. removal of infringing material;
b. an injunction;
c. damages;
d. recovery of legal costs where available;
e. disclosure orders;
f. assistance from hosting or platform providers; and
g. any other remedy available by law.
28.4 A failure or delay in taking action does not waive our rights.
29. Rights complaints and requests concerning Website Content
29.1 If you believe that Content:
a. infringes your copyright, trade mark or other intellectual-property right;
b. discloses confidential information unlawfully;
c. incorrectly attributes a project or relationship;
d. inaccurately suggests a current relationship or endorsement;
e. misuses personal data; or
f. contains a material factual error affecting your rights,
you should contact Email our legal team with the subject line Website Rights Complaint.
29.2 To help us investigate, your notice should include:
a. your full name and contact details;
b. the organisation you represent;
c. confirmation of your authority to act;
d. the exact Website address concerned;
e. identification of the specific words, image, logo, figure or other material;
f. the right or factual position you say is affected;
g. the legal, contractual or ownership basis of your complaint;
h. supporting documents or evidence;
i. an explanation of why the Content is inaccurate or unlawful;
j. the correction or action you request; and
k. the statement required by clause 29.3.
29.3 Your complaint must include a statement confirming that, to the best of your knowledge and belief:
a. the information supplied is accurate;
b. the complaint is made in good faith;
c. you are the relevant rights holder or are authorised to act on their behalf; and
d. you have not knowingly omitted information that would make the complaint materially misleading.
29.4 We may request:
a. further information;
b. evidence of identity;
c. evidence of ownership;
d. evidence of contractual rights;
e. evidence of authority to act; or
f. any other material reasonably required to investigate the complaint.
29.5 While investigating, we may:
a. retain the Content;
b. annotate or clarify it;
c. temporarily restrict access;
d. amend it;
e. replace it; or
f. remove it.
29.6 Any investigation, amendment, restriction or removal:
a. is undertaken without prejudice to our rights;
b. does not constitute an admission of liability;
c. does not constitute an admission that the complainant owns the relevant right;
d. does not constitute an admission that publication was unauthorised;
e. does not determine any wider contractual or intellectual-property dispute;
f. does not waive any right or remedy available to Yeti; and
g. does not prevent us restoring Content if the complaint is not substantiated.
29.7 We may reject or take no action on a complaint that is:
a. unsupported;
b. materially incomplete;
c. fraudulent;
d. knowingly or recklessly misleading;
e. abusive;
f. repetitive without new supporting evidence; or
g. outside our reasonable control,
subject to applicable law.
29.8 Nothing in this clause prevents a person from exercising a legal right or seeking urgent relief where legally entitled to do so.
30. Disclaimers
30.1 The Website is supplied free of charge.
30.2 To the fullest extent permitted by law, we provide the Website and Content on an “as available” basis.
30.3 For Business Users, we exclude all warranties, representations, conditions and other terms that might otherwise be implied by law, including as to:
a. satisfactory quality;
b. fitness for a particular purpose;
c. accuracy;
d. completeness;
e. non-infringement;
f. availability;
g. security;
h. compatibility; and
i. results.
30.4 Nothing in these Terms makes a statement misleading or inaccurate lawful.
30.5 Nothing in these Terms excludes a responsibility that applicable law does not allow us to exclude.
31. Liability that is not excluded
31.1 Nothing in these Terms excludes or limits liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of a liability that cannot lawfully be excluded or limited; or
d. any other matter for which exclusion or limitation is prohibited by law.
32. Liability to Business Users
32.1 This clause applies where you are a Business User.
32.2 Subject to clause 31, Yeti will not be liable, whether in contract, tort including negligence, misrepresentation, restitution, breach of statutory duty or otherwise, for:
a. loss of profit;
b. loss of revenue;
c. loss of business;
d. loss of contracts;
e. loss of opportunity;
f. loss of anticipated savings;
g. loss of goodwill or reputation;
h. business interruption;
i. loss, corruption or compromise of data;
j. cost of replacement services;
k. loss caused by reliance on Website Content;
l. loss arising from a decision not to seek independent advice;
m. loss arising from a third-party website, provider, API or service;
n. indirect loss;
o. consequential loss; or
p. special loss,
arising out of or connected with the Website or these Terms.
32.3 Subject to clause 31, Yeti’s total aggregate liability to a Business User arising out of or connected with the Website or these Terms will not exceed £100.
32.4 The limit in clause 32.3 applies collectively to all claims, events, users within the same organisation and causes of action, rather than separately to each claim, person, employee, representative or event.
32.5 For Business Users, no person owes a duty of care merely by publishing, maintaining, correcting, updating or withdrawing Website Content. Any duty arising under a Client Agreement is governed exclusively by that Client Agreement.
32.6 A Business User must not rely on Website Content as a representation inducing entry into a Client Agreement unless the relevant statement is expressly repeated and identified as binding in that Client Agreement. Nothing in this clause excludes or limits liability for fraud or fraudulent misrepresentation.
32.7 The exclusions and limit in this clause do not govern liability arising under a Client Agreement. Any such liability is governed by that Client Agreement.
32.8 If a Business User requires Yeti to assume responsibility for a statement, specification, outcome or other matter described on the Website, it must obtain an express written commitment in a Client Agreement before relying on it.
32.9 You acknowledge that:
a. the Website is provided free of charge;
b. no payment is made by you for access to it;
c. the Website does not itself constitute the provision of paid professional services; and
d. the exclusions and limitations in this clause reflect those circumstances.
33. Liability to Consumers
33.1 This clause applies where you are a Consumer.
33.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable.
33.3 Loss or damage is foreseeable where it is obvious that it will happen or where, when these Terms were accepted, both you and we knew that it might happen.
33.4 The Website is provided for private informational use. We are not liable to a Consumer for business losses, including loss of profit, business, opportunity, contracts, anticipated savings, data or goodwill.
33.5 Nothing in these Terms affects a Consumer’s mandatory statutory rights.
34. Business User indemnity
34.1 If you are a Business User, you will indemnify Yeti, its Group Companies and licensors against losses, liabilities, damages, costs and reasonable legal expenses arising from a third-party claim caused by:
a. material you submit infringing, misusing or unlawfully disclosing that third party's intellectual property, personal data, confidential information or other rights;
b. your unauthorised use of Yeti's or another person's intellectual property, brand or Content;
c. your unlawful scraping, extraction, republication, automated access, artificial-intelligence use, benchmarking or competitive copying;
d. your malicious interference, unauthorised access, security testing or exploitation;
e. your fraudulent, negligent or materially misleading representation of identity, authority, association, endorsement, client relationship or commercial intent;
f. your use of Content in a way that infringes another person's rights or falsely suggests that Yeti created, approved or endorsed material; or
g. your deliberate or reckless breach of clause 21 or clause 22.
34.2 The indemnity applies only to the extent that the relevant claim, cost or loss was reasonably caused by the conduct described in clause 34.1.
34.3 This indemnity does not apply to the extent that the relevant loss was caused by Yeti's own unlawful act, negligence or failure to take reasonable steps to reduce avoidable loss.
34.4 We will take reasonable steps to mitigate recoverable losses.
34.5 We will not recover the same loss more than once.
34.6 You acknowledge that unauthorised use of intellectual property, security interference or systematic extraction may cause harm that is difficult to quantify. Yeti may seek an injunction, delivery up, deletion, disclosure, an account of profits or another equitable or statutory remedy where available. This clause does not create a remedy that a court would not otherwise have power to grant.
35. Changes to these Terms
35.1 We may amend these Terms from time to time.
35.2 Updated Terms will be published on the Website with:
a. a version number;
b. an effective date; and
c. a last-updated date.
35.3 Changes will apply prospectively from the stated effective date.
35.4 The version of the Terms in effect at the time of the relevant Website use, form submission or other event will apply to that use, submission or event.
35.5 Continued use of the Website after updated Terms take effect constitutes acceptance of the updated Terms where you have been given reasonable notice of them.
35.6 Where we ask you to accept revised Terms expressly, you must do so before using the relevant function or submitting the relevant form.
35.7 A change to these Terms does not retrospectively:
a. amend a Client Agreement;
b. alter ownership of intellectual property;
c. settle a dispute;
d. waive an accrued right; or
e. impose a new obligation in relation to conduct completed before the change.
35.8 We may retain archived copies of previous versions for legal, evidential, compliance and business-record purposes.
35.9 An archived version may be made available on request where reasonably appropriate.
36. Communications and formal notices
36.1 General enquiries may be sent to Email us.
36.2 Website-rights complaints and legal enquiries should be sent to Email our legal team or submitted under clause 29, as applicable.
36.3 Security reports should be sent to Email our security team and submitted in accordance with clause 27.
36.4 A message sent to a general inbox, social-media account or Website form does not constitute formal service of legal proceedings.
36.5 Legal proceedings and documents requiring formal service must be served in accordance with applicable procedural law.
36.6 Other formal written notices to Yeti may be posted to our registered office unless another method has been agreed in writing.
37. Assignment
37.1 You may not assign, transfer or otherwise deal with your rights under these Terms without our written consent.
37.2 We may assign, transfer or subcontract our rights and obligations under these Terms to:
a. a Group Company;
b. a purchaser of our business or assets;
c. a successor operator of the Website; or
d. an entity involved in a corporate reorganisation.
37.3 Any transfer will not reduce mandatory rights available to a Consumer.
38. No partnership, agency or fiduciary relationship
38.1 Nothing in these Terms creates:
a. a partnership;
b. a joint venture;
c. an agency relationship;
d. an employment relationship;
e. a fiduciary relationship;
f. an advisory relationship; or
g. exclusivity,
between you and Yeti.
38.2 You have no authority to make a commitment on our behalf.
39. Third-party rights
39.1 Except as provided in clause 39.2, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
39.2 A Group Company or licensor whose intellectual property, confidential information, security interests or other rights are protected by clauses 12, 15, 19, 20, 21, 22, 23, 27, 28, 29 or 34 may enforce the relevant clause in its own right.
39.3 The parties may amend or terminate these Terms without obtaining the consent of a person referred to in clause 39.2.
39.4 Nothing in this clause limits a third party’s independent rights under intellectual-property, confidentiality, data-protection or other applicable law.
40. Entire agreement concerning Website use
40.1 These Terms, together with any additional Website terms expressly accepted by you, constitute the entire agreement between you and us concerning your use of the Website.
40.2 This clause applies only to Website use.
40.3 It does not supersede:
a. a Client Agreement;
b. a non-disclosure agreement;
c. a settlement agreement;
d. another written commercial agreement; or
e. rights or obligations arising independently of Website use.
40.4 Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
41. Waiver
41.1 A delay or failure to exercise a right does not waive that right.
41.2 A waiver is effective only if it is expressly given in writing.
41.3 A waiver relating to one event or breach does not waive a later event or breach.
42. Severability
42.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it valid, lawful and enforceable.
42.2 If modification is not possible, the relevant provision will be treated as deleted.
42.3 The remaining provisions will continue in effect.
43. Interpretation
43.1 Clause headings are for convenience only and do not affect interpretation.
43.2 Words following “including”, “include”, “such as”, “for example” or similar expressions are illustrative and do not limit the words preceding them.
43.3 A reference to writing includes email unless these Terms expressly require another form of notice.
43.4 A reference to law includes that law as amended, replaced or re-enacted from time to time.
43.5 An obligation not to do something includes an obligation not to permit, encourage or assist another person to do it.
43.6 References to clauses are references to clauses of these Terms.
44. Governing law and jurisdiction
44.1 These Terms and any non-contractual dispute or claim arising from them are governed by the law of England and Wales.
44.2 If you are a Business User, the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or connected with the Website or these Terms.
44.3 If you are a Consumer resident in England or Wales, you may bring proceedings in the courts of England and Wales.
44.4 If you are a Consumer resident in Scotland, you may bring proceedings in Scotland or England and Wales.
44.5 If you are a Consumer resident in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.
44.6 If you are a Consumer resident elsewhere, nothing in these Terms deprives you of mandatory legal protections or jurisdictional rights that cannot lawfully be excluded.
45. Contacting us
Questions about these Terms may be sent to:
Email: Email our legal team
Post:
Yeti Digital Ltd
5 Ribblesdale Place, Preston, England, PR1 8BZ
Please mark correspondence concerning these Terms for the attention of the directors.